Refund policy
Return & Refund Policy – Snapkitchen
Effective Date: 01-05-2026
At Snapkitchen, we strive to provide high-quality kitchen accessories. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect
- The request is raised within 3 days of delivery
- The item is unused, in original condition, and with original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to our fault)
- Products without original packaging
- Items purchased under clearance or special sale (if mentioned)
3. Return Process
To initiate a return:
- Contact us within 3 days of delivery
- Share your order details and clear images/videos of the product
- Once approved, we will arrange return pickup or guide you accordingly
4. Refund Policy
- Refunds are processed only after the returned product is received and inspected
- If approved, the refund will be issued within 5–7 business days
- Refunds will be credited to the original payment method
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI
5. Replacement Policy
- If the product is damaged, defective, or incorrect, we offer a free replacement
- Replacement will be processed after verification of the issue
6. Return Shipping Charges
- If the return is due to our error (wrong/damaged product), we bear the shipping cost
- For other cases, return shipping may be charged to the customer
7. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
8. Contact Us
For return or refund requests, contact us:
Snapkitchen
📍 Jainath Industrial Area, Near Vishal Foundation, Shakti Cashew Industries, Lothada, Rajkot, Gujarat – 360024
📞 9016260735
📧 mayanknandwana9512@gmail.com